Privacy policy

PRIVACY POLICY (UK)

Last updated: June 2026

This Privacy Policy describes how ARLON ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.arlonwear.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons.
When we do, we will post the updated version on the Site and update the "Last updated" date above.

Data Controller & Contact Information

Data Controller: ARLON
Email: support@arlonwear.com
Business address: Oosterveldlaan 164, 2610 Wilrijk, Antwerp, Belgium

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the details above.

If we appoint a Data Protection Officer (DPO), their contact details will be provided here.

Personal Information We Collect

We collect personal information to provide and improve our Services and to comply with legal obligations.

Information You Provide Directly

Contact details (name, address, phone number, email address)
Order information (billing address, shipping address, payment confirmation)
Account information (username, password)
Customer support communications

Information Collected Automatically

Usage data through cookies, pixels, and similar technologies
Device information, browser type, IP address, and network connection

Information from Third Parties

Shopify
Payment providers
Shipping and logistics partners
Other service providers supporting our business operations

How We Use Your Information

We use your personal information to:

Process orders, payments, and deliveries
Provide customer support
Communicate with you regarding your orders or enquiries
Improve and optimise our Services
Conduct marketing and advertising (where consent is given)
Prevent fraud and ensure security
Comply with legal obligations

Legal Basis for Processing

We process personal data based on:

Performance of a contract
Your consent
Legitimate business interests
in accordance with the UK GDPR (Article 6).

Cookies

We use cookies and similar technologies to operate, analyse, and improve our Site.

You can learn more about Shopify's use of cookies here:
https://www.shopify.com/legal/cookies

You can manage or disable cookies through your browser settings at any time.

Sharing of Personal Information

We only share your personal information where necessary, including with:

Service providers who perform services on our behalf (payment processing, order fulfilment, IT support)
Marketing and advertising partners (where applicable)
Legal authorities, if required by law or to protect our rights

International Data Transfers

If we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy or to meet legal requirements.

Typical retention periods include:

Order and payment records: up to 7 years (for accounting and tax purposes)
Customer accounts: until the account is closed, plus any legally required retention period

Children's Information

Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.

Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with the relevant data protection authority

To lodge a complaint with the relevant supervisory authority, UK-based customers may contact the Information Commissioner's Office (ICO) at www.ico.org.uk. Customers based in Belgium may contact the Gegevensbeschermingsautoriteit (GBA) at www.gegevensbeschermingsautoriteit.be.

We may request verification of your identity before responding to such requests.

Security

We take reasonable technical and organisational measures to protect your personal information.
However, no system is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive information via unsecured channels.

Contact Us

support@arlonwear.com

ARLON is the data controller responsible for your personal information under applicable data protection laws.

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